Information you provide
When you contact CrankAid by phone, WhatsApp or email, you may provide your name, phone number, vehicle details, live location and information needed to respond to your service request.
How information is used
Information is used to respond to enquiries, identify the appropriate battery or roadside service, arrange technician dispatch, provide customer support and maintain service records where required.
Location information
A live or shared location is used to identify the service location and estimate technician arrival. Only share location information when you want CrankAid to use it for your service request.
Website and analytics data
Where website analytics or advertising measurement tools are enabled, technical information such as page visits, device/browser information and interactions with call or WhatsApp buttons may be processed to understand website performance.
Sharing of information
Information may be shared with technicians or service providers only where reasonably necessary to handle your request or operate the website. CrankAid does not sell personal information to advertisers.
Contact
For privacy questions or requests relating to information you have provided, contact info@crankaid.ae.
Updates
This policy may be updated as the website or services change. The version published on this page is the current website policy.